Refund policy
RETURN & REFUND POLICY
Effective Date: [01/06/2025]
At Verea, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.
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Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return:
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The item must be unused
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The item must be in its original packaging
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The item must be in the same condition as when received
To initiate a return, please contact us at:
Please include your order number and the reason for your return request.
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Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved or denied.
If approved, the refund will be issued to your original payment method within 5–10 business days.
Depending on your bank or payment provider, additional processing time may be required before the refund appears in your account.
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Exchanges
We only replace items that are defective or damaged.
If you need an exchange, please contact us at:
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Non-Returnable Items
Certain items cannot be returned, including:
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Personal care and hygiene products
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Final sale items
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Opened or used products
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Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error, such as receiving a defective or incorrect item.
Shipping charges are non-refundable.
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Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery and provide photographs of the product and packaging.
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Contact Us
For any questions regarding returns or refunds, please contact: