Refund policy
Refund & Return Policy
Effective Date: [01/06/2025]
At Verea, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return:
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The item must be unused and in the same condition that you received it.
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The item must be in its original packaging.
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Proof of purchase or the order number is required.
To initiate a return, please contact us at:
Please include your order number and the reason for the return.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved or rejected.
If approved, your refund will be processed to your original method of payment within 5–10 business days.
Depending on your bank or payment provider, additional processing time may be required before the refund appears in your account.
Exchanges
We only replace items if they are defective or damaged.
To request an exchange, please contact us at:
Non-Returnable Items
The following items cannot be returned:
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Hygiene or personal care products
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Final sale items
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Opened or used products
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error (such as receiving an incorrect or defective item).
Shipping costs are non-refundable.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery and provide photos of the product so we can assist you promptly.